Terms of Service- Contract

1. Program Structure

1:1 Clients

• All individual clients enroll in a 4-session package.

• Each session is 1 hour.

Group Sessions

• Group sessions are 2 hours (3 clients minimum).

• Groups typically follow a 4-session program unless otherwise stated.

Platforms

• Sessions are held on Discord, Zoom, Google Meet, or Microsoft Teams depending on availability and preference.

2. Payment & Refund Policy

Upfront Payment

• Full payment is required to reserve your spot and schedule sessions.
  Refunds for Missed Sessions

• Missed sessions (no-show, late arrival, or insufficient notice) are not refundable.
  If the Client Chooses to Stop

• Clients may request a refund after the first session if the Tutor is not a good fit

Refund Formula:

• Tutor keeps the cost of 1 completed session, plus

• A $25 nonrefundable admin/onboarding fee,

• Remaining sessions are refunded

Refunds for Unused Sessions (Any Time After Session 1)

• Partial refunds may be issued for the remaining unused sessions, minus a $25 admin fee.

If the Tutor Reschedules

If the Tutor needs to reschedule more than 2 times in the same 4-session pack, the Client may:

• Accept the new schedule, or

• Receive a prorated refund for unused sessions minus the $25 admin fee.

3. Attendance & Punctuality
   Client Grace Period

• 15 minutes

• After 15 minutes with no communication, session counts as missed
  Tutor Grace Period

• Tutor also has 15 minutes

• Any lost time due to Tutor lateness will be made up during the same session (if possible) or added to another session.

4. Rescheduling & Cancellations

Client Rescheduling

• 1 free reschedule per 4-session pack.

• Up to 2 additional reschedules for emergencies only (illness, family emergency, work crisis, etc.).

• Requires 3–48 hours notice.

• Less than 3 hours notice = missed session
  Tutor Rescheduling

• Tutor may reschedule up to 2 sessions per 4-pack.

• If more reschedules are needed:

• Client may accept, or

• Receive prorated refund minus $25 admin fee.

Missed Sessions

Missed sessions for any reason outside approved emergencies are not refunded and not rescheduled.

6. Make-Up Sessions

Individual Clients

• 1 make-up session per 4-pack.

• Must be used within 30 days after the final scheduled session.

Groups

• Group make-up sessions are not guaranteed due to scheduling complexity and are at Tutor’s discretion.

7. Conduct & Engagement
   Clients agree to:

• Arrive prepared with necessary tools, software, or files.

• Maintain respectful communication and boundaries.

• Not record, repost, or distribute sessions without permission.

If inappropriate behaviors occurs, Creative Tutor may terminate the relationship.
Client receives a refund for any unused sessions minus the $25 admin fee.

8. Tutor Rights and Creative Process

The Tutor may:

• Adjust lesson plans based on learning level

• Pace sessions according to student ability (Curious → Visionary → Inventor → Creator)

• Request homework or project updates

• Take brief breaks during long sessions

9. Liability & Results Disclaimer
   Creative Tutor is not liable for:

• Lost files or corrupted work

• Software issues

• Creative Outcomes

• Acceptance into programs, competitions, or commercial success
  Client is fully responsible for their personal work, files, and projects

10. Communication Policy

• Official communication should go through email or Discord submissions.

• Tutor responds within 24–48 business hours.

• Last-minute texts/DMs do not count as valid schedule change requests.

11. Intellectual Property

• Clients keep full ownership of their art and project files.

• Tutor retains rights to teaching materials, worksheets, slides, and templates.

12. Agreement Duration
    12.1 Individual (1:1) Four Session Program

    • Begins on date of purchase.

    • Ends when:

    • All 4 sessions are completed, and

    • The 30-day make-up window (if any) has expired.
      12.2 — Group Session Program

    • Begins on date of purchase.

    • Ends when all scheduled group sessions have been delivered.

    • Group make-up sessions may or may not be offered based on Tutor availability

12.3 — School / Organization Contracts

- Applies for the full term agreed upon at contract acceptance. - Includes consistent session delivery, regardless of fluctuating student attendance. - Full compensation is required for the contracted term.

12.4 — Extensions

- Additional sessions require a new invoice or updated contract agreed to in writing.